Help Center
Find quick answers to your questions or get personalized support from our team.
Popular Topics
Deposits & Withdrawals
Learn about payment methods, processing times, and transaction limits.
Get Help →Bonuses & Promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account Management
Account verification, security settings, and personal information updates.
Get Help →Frequently Asked Questions
Payments & Banking
What payment methods do you accept?
+We accept Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. All transactions are secured with 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal times vary by method: E-wallets (up to 24h), Credit cards (1-3 days), Bank transfers (3-5 days), Bitcoin (up to 2h).
Are there any withdrawal fees?
+No, we don't charge any withdrawal fees. However, your payment provider might apply their own charges.
Bonuses & Promotions
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of $20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Wagering requirements specify how many times you must play through your bonus before you can withdraw winnings. Our standard requirement is 35x.
Account Management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Yes, contact our support team with your request. You'll need to verify your identity for security purposes.
Games & Technical
A pokie won't load — what should I do?
+First try refreshing the page or switching browsers (Chrome and Safari work best). Clear your cache, disable ad-blockers for our domain, and make sure you're on a stable connection. If it still won't load, tell live chat the game name and device so we can flag it to the studio.
Can I play on my phone?
+Yes — every pokie and table game on Allstar Casino Australia runs instantly in a mobile browser with no app download needed, on both Android and iOS.
Why did my balance not update after a spin?
+This is usually a display cache issue — refresh the page and the correct balance will show. If a discrepancy remains after refreshing, contact support with the round time and game name so we can check the game log.